Airgain FWA Easy Installation Kit
Simpler Installation, Seamless Connectivity.
Designed with user experience at its core, this innovative outdoor antenna installation solution combines aesthetics, usability, and functionality. Featuring an installation support net and a quick-release structure, it enables effortless operation when searching for the best signal, significantly simplifying the installation process. Crafted with durable materials and optimized for stability, it delivers an intuitive and reliable user experience. Dramatically improving installation efficiency and reducing hassle, especially in complex environments, this product redefines the standards for outdoor antenna installations.
Identifying Issues, Precisely Solving
Insight The Pain Point
During our collaboration with Airgain's product manager, the customer highlighted several inconveniences faced by workers when installing outdoor antennas and expressed a desire for Gemtek's ID Team to come up with an innovative design solution. To address this need, we conducted field research and in-depth interviews, carefully observing and analyzing each step of the installation process to fully understand the challenges faced by the installers.
In simulating actual operations, we discovered that it was very inconvenient to check mobile signal software while holding devices, and power cables for portable chargers were often temporarily placed in pockets or bags on the chest. This resulted in the cables getting tugged during movement or climbing, reducing operational efficiency and increasing frustration. To address these core pain points, we designed a solution combining a quick-release structure with a stable bracket, which not only simplified the installation process significantly but also improved the workers' operational flexibility in complex environments.
Every design detail was driven by a deep understanding of on-site needs, achieving a comprehensive feedback loop from issue identification to resolution. This solution delivers genuine value and convenience to users, enhancing the installation experience in an innovative way.
Workers face numerous inconveniences and potential risks during the installation process.
Deconstructing the Operational Stage
Customer Journey Map Import
By analyzing the operational scenario of the outdoor 5G CPE through the Customer Journey Map (CJM), I identified the difficulties and pain points users face when holding the device with both hands to locate a signal. One key issue was the inconvenience caused by separate handling of the power bank and the phone, which increased operational complexity. This led us to a design solution: integrating the power bank and phone into the device, reducing the user’s burden and enhancing operational efficiency and convenience.
Divergence, Convergence, Optimization
Design Process
From the imaginative concept of a cardboard box to a transparent bag, and finally to the integrated design of a phone holder net and quick-release structure, I achieved the optimal balance among aesthetics, structure, usability, intuitiveness, and cost effective.
Object From Daily Life
Mobile phone rubber net commonly used by motorcycle riders.
Verification
Proof of Concept
Utilize 3D-printed mockup and rubber nets to verify the dimensions and stability of the holding kit, explored the relationship between silicone hardness, adhesion, and surface texture to select 30A silicone with a specialized texture, and collaborated closely with ME engineers to optimize snap-fit structures for install and uninstall.
Ensure that the phone and power bank remain secure and do not fall off when shaken, vibrated, or swayed.
Confirm with the vendor the relationship between rubber material softness and viscosity. 3D printing installation test.
Two-orientation Functionality
